warungcashFrequently Asked Questions

Opening an account on warungcash takes a few minutes. First, visit our website or app and click "Open account". Enter your email address and create a strong password (at least 8 characters, with numbers and symbols). Verify your email by clicking the link we send to your inbox. Next, log in and complete your profile by providing your legal name, date of birth, and residential address. We then conduct Know Your Customer (KYC) verification: you upload a copy of your identity document (KTP, passport, or driver's licence) and, in some cases, a recent residential proof (utility bill, bank statement). This verification process verifies your identity and checks that your residency is in a supported jurisdiction. Once approved (usually within one business day), your account is fully active and you can deposit funds and start playing live-dealer tables, sportsbook markets (Liga 1, Piala AFF), esports, or slots.

Log into your warungcash account and navigate to Settings or Account Preferences. There, you can update your email address, phone number, residential address, and payment method preferences. You can also enable two-factor authentication for extra security. If you wish to temporarily stop using warungcash, you can request an account pause through the Settings menu. A paused account blocks all logins and gaming activity for a period you specify (e.g., 24 hours, 7 days, 30 days). Once the pause period ends, your account automatically resumes. If you have any active bets or pending withdrawals when you pause, those requests process normally; the pause only prevents new logins and new bets. If you wish to permanently close your account, contact our support team, and we will initiate the closure process, which may take a few business days to finalise.

No. warungcash permits one account per person. Our system uses identity document numbers, email addresses, and payment method details to detect and prevent duplicate accounts. If we identify that one player has opened multiple accounts, we will close all accounts and forfeit any balance. This policy protects players from fraud and abuse, and helps us maintain fair play across our platform. If you have forgotten your password or lost access to your account, contact our support team to recover it rather than opening a new account. We can verify your identity and help you regain access to your original account.

warungcash does not charge any deposit or withdrawal fees on transactions via our supported payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. You see the exact amount you will receive before confirming any deposit or withdrawal, with no hidden fees added. Your payment provider (e.g., your bank or e-wallet) may charge you a small fee depending on their own policies, but warungcash absorbs all transfer costs between our platform and our banking partners. Withdrawals are processed during our standard business hours; requests initiated on weekdays are typically processed within one business day, while weekend requests may take until the following Monday. All withdrawals are subject to standard verification checks to prevent fraud.

Depositing via e-wallet, mobile banking, or local payment on warungcash is quick and seamless. Log into your account, click Deposit, and select your preferred payment method. Enter the amount you wish to deposit. You are then redirected to your e-wallet app or payment interface, where you confirm the transaction and enter your PIN. Once confirmed, the funds are instantly added to your warungcash balance. If you are depositing from Surabaya, Jakarta, Bandung, or any other Indonesian city, the process is the same and takes just a few seconds. Your e-wallet account must be active and funded, and your phone number must match the number registered with warungcash for KYC purposes. If your deposit does not appear within a few minutes, contact our support team with your transaction reference number, and we will investigate immediately.

Yes, we offer demo mode for many of our games so you can familiarise yourself with the rules and interface before playing with real money. Demo mode is available for most slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) and some esports markets. To access demo mode, log into your warungcash account, navigate to the game you wish to try, and look for a "Play Demo" or "Free Play" button. You will receive a virtual balance to play with; any winnings or losses in demo mode are not real and do not affect your account balance. Demo mode is a great way to learn game rules and betting options without risk. Live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo) and real-money sportsbook markets do not have demo modes, as they involve real dealers and game information. If you have questions about a specific game's rules, our support team can provide detailed guidance.

warungcash rewards active players through our loyalty tier programme. Every time you place a bet or play a game, you earn loyalty points based on the amount wagered (not on wins or losses—only on the volume of activity). These points accumulate in your account and move you through tier levels: Bronze, Silver, Gold, and Platinum. As you rise through tiers, you unlock perks such as faster withdrawal processing, dedicated account support, exclusive promotions during Idul Fitri or Idul Adha, and monthly bonuses. Your tier is reset once per calendar year. You can view your current tier and points balance in your Account or Rewards section. Points do not expire as long as your account remains active, so consistent play builds your position in the programme. We do not offer a points-to-cash conversion, but tier perks provide tangible value in the form of service improvements and exclusive offers.

warungcash support is available via two main channels: live chat and email. To use live chat, log into your account and look for the Chat or Help icon (usually in the bottom-right corner of the screen). Click it, and you will be connected with a support agent in English or Indonesian. Live chat is best for urgent issues, account access problems, or technical glitches. For non-urgent matters such as billing inquiries or feature requests, you can email our support team using the contact details in the footer. When you email, include your account email address, a description of your issue, and any relevant screenshots or transaction references. Our support team aims to respond to emails within one business day during working hours. For account verification or KYC appeals, you will usually be asked to submit additional documents via your account's document upload section. All communications are encrypted and kept confidential.

Account security is a top priority at warungcash. To protect your account, use a strong password (at least 12 characters mixing uppercase, lowercase, numbers, and symbols), and never share it with anyone. We strongly recommend enabling two-factor authentication (2FA) in your account Settings. With 2FA enabled, you will be asked to enter a code sent to your registered phone number or generated by an authenticator app every time you log in from a new device. This adds a significant layer of protection against unauthorised access. Keep your registered phone number and email address up to date so you can receive security alerts and password-reset emails. If you suspect your account has been compromised, contact our support team immediately so we can review recent activity and help you regain control. Never log in to warungcash from an unsecured public WiFi network, and always verify that you are visiting our official website (warungcash.id) before entering your credentials.