warungcash Privacy Policy

This page describes what we collect when you use warungcash and how we keep that data protected. We gather personal information to operate our platform, process deposits and withdrawals, verify your identity, and comply with financial regulations. Your data is stored on encrypted servers and is shared only with payment processors, banking partners, and regulatory authorities as required by law.

We treat your privacy seriously at warungcash. We do not sell your information to marketers, nor do we use your account data for advertising beyond our own platform. This policy explains our data-collection practices, your rights regarding your information, and how you can contact us if you have concerns. We update this policy periodically; if we make material changes, we notify you via email or by posting a notice on our platform.

Our servers may be located outside your jurisdiction (e.g., data centres in Singapore, Malaysia, or Australia). By using warungcash, you acknowledge that your data may be processed and stored internationally, subject to equivalent privacy protections. We comply with applicable data-protection regulations including privacy laws in jurisdictions where we operate.

Information We Collect

When you create a warungcash account, we collect your legal name, date of birth, email address, phone number, residential address, and identity document number (KTP, passport, or similar). We also collect banking details (account number and bank name) to process deposits and withdrawals. This information is required for Know Your Customer (KYC) verification, which complies with anti-money-laundering regulations and fraud prevention.

As you use warungcash, we log your gaming activity: wagers placed, games played, outcomes, payout amounts, and chat messages during live-dealer sessions. We collect information about your device (IP address, browser type, operating system, device ID) to track platform usage, detect fraud, and improve performance. We also collect cookies and analytics data to understand how you navigate our platform, which games you prefer, and when you typically visit.

We collect payment transaction records: deposit amounts, withdrawal amounts, payment methods used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), and timestamps. We do not store your full bank account details or card numbers; instead, we retain only transaction references and encrypted tokens provided by our payment processors.

How We Use Your Data

We use your personal data to operate warungcash services: processing your deposits, settling payouts, verifying your identity before withdrawals, and managing your account. We analyse your gaming activity to detect fraud (e.g., unusual withdrawal patterns, rapid successive deposits followed by payouts, collusion with other accounts). We also use data to identify problem gambling patterns—not to restrict your access, but to flag potential harm and offer support resources.

We use your contact information (email, phone number) to send you account notifications, withdrawal confirmations, and platform updates. We may send promotional emails about new games, tournaments, or bonuses, but you can opt out of marketing communications at any time via your account settings or by contacting our support team. We do not send marketing messages if you have explicitly requested not to receive them.

We retain gaming activity logs and transaction records for dispute resolution and regulatory audit. If you dispute a game outcome or withdrawal, we review your hand history, live broadcast footage, and transaction details to resolve the dispute fairly. We keep these records for a minimum of seven years to comply with financial and gaming regulations applicable in supported jurisdictions.

Identity Data

Name, date of birth, ID number, address—collected once during account setup and KYC verification.

Transaction Data

Deposits, withdrawals, payment methods, amounts, timestamps—retained for accounting and fraud detection.

Gaming Activity

Bets, outcomes, payouts, game history—logged for dispute resolution and platform analysis.

Device Data

IP address, browser, device ID, login location—used to detect unauthorized access and improve security.

Third-Party Processors & Data Sharing

We share your data with payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment gateways, and bank partners) only to process deposits and withdrawals. These processors have their own privacy policies and security practices. We do not control how they handle your data beyond requiring them to maintain confidentiality and comply with data-protection regulations.

We may disclose your data to regulatory authorities (gaming commissions, financial authorities, law enforcement) if legally required. We may also share aggregated, anonymised data (e.g., "our platform processes 50,000 transactions per day") with business partners and analytics vendors to improve our services. Anonymised data cannot identify you personally.

We do not sell your personal data to third parties for marketing purposes. We do not share your gaming preferences, betting history, or account activity with advertisers or marketing firms. Your data remains warungcash-controlled and is used only to operate the platform and comply with law.

Your Rights & Data Access

You have the right to request a copy of all data we hold about you. Contact our support team via live chat or email, and we provide a downloadable file containing your personal information, transaction history, and gaming activity within 14 days. You also have the right to correct inaccurate data: if your name or address is wrong, notify us and we update our records promptly.

You can request deletion of your data (subject to legal retention requirements). We retain identity documents and transaction records for seven years to comply with financial regulations, even if you close your account. However, we can anonymise other data (e.g., gameplay logs) upon request. To request data deletion, contact our support team and explain which data categories you wish to have removed.

You have the right to opt out of marketing communications at any time. Unsubscribe links appear in every promotional email we send. You can also disable non-essential cookies in your browser settings, though this may limit platform functionality. For players in jurisdictions with strong data-protection laws (e.g., European Economic Area), you may have additional rights such as data portability; contact our compliance team to discuss your specific jurisdiction's regulations.

Cookies & Tracking Technologies

We use cookies to remember your login session, store your language preference, and track your activity on warungcash. Essential cookies (e.g., session authentication) are required to operate the platform. Performance cookies (e.g., analytics) help us understand user behaviour and improve features. You can disable non-essential cookies in your browser preferences without logging out, though some platform features may not work as expected.

We use third-party analytics services (e.g., Google Analytics) to track how users navigate our platform. These services collect anonymised data and do not identify you personally. Analytics data helps us identify popular games, peak traffic times, and technical issues. You can opt out of analytics tracking by configuring your browser's Do Not Track setting or by disabling JavaScript in your browser.

Data Security & Breach Notification

We encrypt all sensitive data in transit (using TLS/SSL encryption) and at rest (using AES-256 or equivalent). Our servers are protected by firewalls, intrusion detection systems, and regular security audits. We restrict access to personal data to authorised employees and contractors who have signed confidentiality agreements.

If we become aware of a data breach or security incident affecting your warungcash account, we notify you via email within 72 hours (or as required by applicable law). We describe the nature of the breach, the data affected, and steps you should take to protect yourself (e.g., resetting your password, enabling two-factor authentication). We also notify relevant regulatory authorities if required by law.

International Data Transfer & Jurisdiction

Our warungcash servers are located in multiple countries including Singapore, Malaysia, and Australia. When you provide personal data to us, that data may be transferred to, stored in, and processed from these international locations. By using warungcash, you consent to this international transfer. We implement equivalent privacy protections across all data centres and comply with applicable data-protection laws in each jurisdiction where we operate.

If your data is transferred to a country with less stringent privacy laws than your own jurisdiction, we implement contractual safeguards (e.g., Standard Contractual Clauses) to ensure equivalent protection. For players in Jakarta, Surabaya, Bandung, Medan, or Semarang, this means your data receives protection consistent with Indonesian data-protection standards even if stored abroad.

Contact & Privacy Requests

If you have questions about our privacy practices, wish to request a copy of your data, or want to report a privacy concern, contact our support team via live chat on the warungcash platform, or email our data protection officer at the contact details provided at the footer of this website. We respond to privacy requests within 14 days during normal business hours.

Our support team is available in English and Indonesian across multiple time zones. If you remain unsatisfied with our response, you may file a complaint with the data protection authority in your jurisdiction. warungcash is committed to resolving privacy concerns promptly and fairly. We update this privacy policy periodically; we notify you of material changes by email or by posting a notice on our platform at least 30 days before the change takes effect.